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FREQUENTLY ASKED QUESTIONS

How hard is it to set up a Dedicated Mail Server?
We do all the work. You are only required to make a small change to your domain name configuration. This change is easy, and we'll help you every step of the way.

Will I loose email when moving to the dedicated mail server?
No. We can transfer your email to your dedicated mail server with NO disruption in your email service.

How Many Users / Accounts can I have?
The software on your Dedicated Mail Server can be configured for a maximum of 23 million email domains each with 23 million email accounts! This is how big we can grow a email system for you. The practical limits are really a function of the hardware. One of our standard mail servers can easily handle 1,000 mailboxes. We can also offer custom solutions for much larger requirements. If you want us to estimate the capacity of the server for applications, please contact us.

How do I learn to manage the Mail Server?
We will schedule an orientation session with you when we can review all of the basic procedures by phone. We also have User Manuals that will be available to you as well as online help resources.

Are mailbox quotas supported?
Yes. You can also choose to run without quotas or set mail box quotas across your server or on a per account basis. You can, for example, set your quotas at 100 MB per mailbox.

Can I send SPAM?
No. We do not tolerate any form of Unsolicited Commercial Email activities. For more info, click here.

Why do I need Real-time Virus Scanning?
The various desktop software solutions offered by the major suppliers, such as Norton Utilities and McAfee are only effective against known viruses at the time of production. Since up to 600 new viruses or variants emerge every month, these products are quickly of date unless updated every few hours. Our real-time virus scanning goes on working indefinitely - 24/7/365 - because we don't sell you a one-time package. We have over 100,000 viruses on file, and we update our list every two hours. When you opt for our service, we will defend your email against threats from virus attack every minute of every day.

I have several thousand users. Can your Dedicated Mail Server handle the volume?
No problem. Our Dedicated Mail Server solutions can handle thousands of mailboxes for you. This makes it a great solution for medium to large-size businesses. It is also a great solution for ISPs and web hosting companies, who also need large numbers of mailboxes. Please contact us for quotes on large email volumes. We can meet all of your needs including redundant email servers and load-balancing!

Are Virtual Domains Supported?
Yes. Virtual domains are supported. You can add up to 23 million different virtual domains to your Dedicated Mail Server. Unlike other mail servers each virtual domain has its own name space. This means email addresses do NOT have to be unique across all accounts i.e. jsmith@abc.com is not the same account as jsmith@xyz.com!

I have my own mail server. Why do I need this?
If you currently manage your own mail servers or are thinking about doing, our dedicated mail servers can save you thousands of dollars and precious time. Your biggest costs for doing it yourself will come from: hardware, software, IT staff time for setup and maintenance, connectivity costs, and ongoing maintenance. We remove all those problems for you by giving you an outsourcing solution that frees you and your resources for more important things. For more information on why it makes sense to outsource, please click here.

My ISP or Web Host already provides gives me Email why do I need this?
Here are some services you won't get from your ISP:

      • Virus Scanning (including attachments)
      • SPAM Filtering
      • Large File Attachments
      • Web-based Control Panel - can be delegated on a per domain basis (great for ISPs)
      • Unlimited users and domains!
      • Advanced Encryption & Security Features
      • IMAP
      • Detailed Administrative Control Systems
      • Webmail (browser based email) with spell check, LDAP, & Contact manager
      • Innovative helpdesk feature allows you to solve Email problems quickly and easily
      • Live graphical reports of Email traffic
      • 99.99% uptime guarantee
      • Can scale to 23 million email domains each with up to 23 million email accounts.

Which Mail-Transfer-Agent (SMTP server) does AbleMailServer use?
Our Dedicated Mail Server is bundled with Qmail. Qmail is one of the top 5 used Mail Transfer Agents on the Internet. It is faster and more reliable than any other MTA available. Examples of organizations that use Qmail to move some of the worlds largest email volume: USA.net's outgoing email, Address.com, Rediffmail.com, Colonize.com, Yahoo! mail, Network Solutions, Verio, MessageLabs (searching 20M emails/week for malware), listserv.acsu.buffalo.edu, Ohio State (biggest US University), onelist.com (which has merged with egroups, another big free mailing list service), Listbot, USWest.net (Western US ISP), RIPE, Matchlogic, Telenordia, gmx.de (German ISP), NetZero (free ISP), Critical Path (email outsourcing service w/ 15M mailboxes), PayPal/Confinity, Hypermart.net, Casema, Pair Networks, Topica, MyNet.com.tr, FSmail.net, and vuurwerk.nl. You will have access to the reliability previously only available to large organizations and universities.

What is IMAP?
IMAP stands for Internet Message Access Protocol. It is a method of accessing electronic mail messages that are kept on a mail server. For example, email stored on an IMAP server can be manipulated from a desktop computer at home, a workstation at the office, and a notebook computer while traveling, without the need to transfer messages or files back and forth between these computers. IMAP's ability to access messages (both new and saved) from more than one computer has become extremely important as reliance on electronic messaging and use of multiple computers increase, but this functionality cannot be taken for granted: the widely used Post Office Protocol (POP) works best when one has only a single computer, since it was designed to support "offline" message access, wherein messages are downloaded and then deleted from the mail server. This mode of access is not compatible with access from multiple computers since it tends to sprinkle messages across all of the computers used for mail access. Thus, unless all of those machines share a common file system, the offline mode of access that POP was designed to support effectively ties the user to one computer for message storage and manipulation. Key IMAP features include:

      • Allow message access and management from more than one computer (i.e. Consistent view of inbox, Sent Items, Drafts, and other folders.
      • Provide support for "online", "offline", and "disconnected" access modes
      • Support for concurrent access to shared mailboxes
      • Supported by popular Email clients including Outlook, Outlook Express, and Netscap
     
   
 
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